AskNicely, the customer experience platform built for multi-location service businesses, announced two new AI agents designed to help operators move faster on customer feedback without adding complexity or headcount. Continue reading AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management
Salesforce Signs Definitive Agreement to Acquire Contentful
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Contentful, a leading composable content platform trusted by over 4,800 of the world’s leading brands to deliver personalized digital experiences at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Contentful
Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Afiniti launched three new products on its unified AI platform that will make it easier than ever for enterprise contact centres to optimally manage support issues and protect customer lifetime value. Continue reading Afiniti Delivers First Unified AI Decisioning Platform for Enterprise Contact Centres that Protects & Grows Customer Lifetime Value
Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and analytics solution, strengthening Sprinklr’s leadership in modern, multimodal customer intelligence. Continue reading Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Capacity, a unified CX Automation Platform, launched the AI Analytics Assistant, a new feature that lets customer experience, contact centre and operations leaders ask questions about interaction data in natural language and get instant answers in the form of visuals, reports and charts. Continue reading Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights