Singtel announced it is partnering with Vonage, a global leader in cloud communications and a part of Ericsson, to help enterprises and telcos innovate and scale their services and solutions through Singtel’s industry-leading one-stop orchestration platform, Paragon. Continue reading Singtel partners with Vonage to accelerate global enterprise and telco innovation and digital transformation
ISON Xperiences expands into UK market with acquisition of EC Outsourcing
iSON Xperiences, a global leader in Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO founded in 2013. Continue reading ISON Xperiences expands into UK market with acquisition of EC Outsourcing
IPI Pauseable now available on NICE CXone
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
Bambuser acquires the tech solution HERO from Klarna
Bambuser, the leading video commerce platform, is entering a partnership with Klarna, the AI powered global payments network and shopping assistant. As a part of this, Bambuser is acquiring Klarna’s virtual shopping solution, originally established by HERO. Continue reading Bambuser acquires the tech solution HERO from Klarna
Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centres
Scorebuddy, the market-leading contact centre quality assurance (QA) platform, announced a strategic partnership with Moveo.AI, a groundbreaking provider of next-gen conversational AI interfaces. This collaboration will enable contact centres to automate significant elements of their customer service. Continue reading Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centres
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management