Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo. Cresta also announced that its transformative software for contact centres, a $310 billion market, is now available to the public. Continue reading Cresta Launches with $21M of Funding
Medallia to Acquire Video Feedback Platform, LivingLens
Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Continue reading Medallia to Acquire Video Feedback Platform, LivingLens
ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)
Major Airline Selects Bright Pattern Cloud Contact Center Software
A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact centre platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. Continue reading Major Airline Selects Bright Pattern Cloud Contact Center Software
Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Qualtrics, the leader in customer experience and creator of the experience management category announced the appointment of customer experience industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global strategy, growth, delivery, and operations of Qualtrics’ customer experience offerings. Continue reading Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business
Napier Park Financial Partners invests in Kasisto
Kasisto, creators of KAI, the leading digital experience platform for the financial services industry announced that Napier Park Financial Partners has joined a Series B Extension funding round with a $7 million investment in Kasisto, bringing the round’s total to $22 million. Continue reading Napier Park Financial Partners invests in Kasisto