Connect, an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI optimised contact centres. Continue reading Connect acquires Elerian AI
iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced its acquisition of JumpCrew, a premier provider of outsourced B2B sales and marketing solutions. Continue reading iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
Kustomer Raises $30M to Lead the AI-Native Future of CX
Kustomer, the leader in AI-powered customer service, announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. Continue reading Kustomer Raises $30M to Lead the AI-Native Future of CX
Capita secures contract extensions with ScottishPower
Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. Continue reading Capita secures contract extensions with ScottishPower
LivePerson Announces Expanded Partnership with Google Cloud
LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Continue reading LivePerson Announces Expanded Partnership with Google Cloud
SAP Appoints Augusta Spinelli as Regional President for EMEA
SAP SE announced the appointment of Augusta Spinelli as Regional President for Europe, Middle East and Africa (EMEA) effective immediately. Continue reading SAP Appoints Augusta Spinelli as Regional President for EMEA