Technology

Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys

Tata Communications, a leading global communications technology player, announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. Continue reading Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys →

Acquisitions & Mergers

Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management

Qualtrics, the creator of and a leader in the experience management (XM) category, announced it has signed a definitive agreement to invest $6.75 billion to acquire Press Ganey Forsta, a leading provider of experience measurement and data analytics. Continue reading Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management →

Technology

Medallia reports more than 30% growth in demand for its AI-powered experience platform

Medallia, the global leader in customer and employee experience, is announcing strong business momentum with the demand for its products growing more than 30% year over year, fuelled by a combination of recent product innovation, new leadership, and recognition by leading industry analyst firms. Continue reading Medallia reports more than 30% growth in demand for its AI-powered experience platform →