Afiniti Inc., a global provider of artificial intelligence and customer experience optimization announced its partnership with Five9, the intelligent CX platform provider. Continue reading Afiniti Announces Partnership With Five9
Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Oracle announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. Continue reading Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Pindrop, a global leader in voice authentication, fraud and deepfake detection, announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center. Continue reading Pindrop Brings Advanced AI Fraud Detection Across Communication Channels with Webex by Cisco
Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Aspect, a leader in workforce engagement management, announced its partnership with Cresta, the leading contact centre AI platform for human and AI agents. Continue reading Aspect and Cresta Partner to Power Workforce Planning with Agentic AI
Capita awarded new contract to deliver contact centre services for Transport for London
Capita plc announces it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. Continue reading Capita awarded new contract to deliver contact centre services for Transport for London
Caledonian Sleeper discovers its dream CRM solution with Node4
The Scottish Government-owned Caledonian Sleeper is the only overnight rail journey between Scotland and London. With a rich history dating back over 150 years, the service provides a practical, stress-free way for business and leisure travellers to arrive fresh, relaxed, and breakfasted in the heart of their destination in time for a full day of meetings or sightseeing. Continue reading Caledonian Sleeper discovers its dream CRM solution with Node4