Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Foundever™ Announces Opening of New South Africa Location in Cape Town
Foundever™, a global leader in the CX industry, has committed to hiring approximately 3,000 employees by 2026 to support its first contact centre in South Africa, located in Cape Town. This is in addition to the 800 employees already hired since the operation was opened in June last year. Continue reading Foundever™ Announces Opening of New South Africa Location in Cape Town
Voice Assistant Builder PolyAI Closes $50 Million in Series C round
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. Continue reading Voice Assistant Builder PolyAI Closes $50 Million in Series C round
Manhattan Associates revolutionises customer service with GenAI powered chatbot
Manhattan Associates announced Manhattan Active® Maven, a specialised Generative Artificial Intelligence (GenAI) solution built for customer service, along with Manhattan Assist, which adds cutting-edge GenAI capabilities to all Manhattan Active solutions. Continue reading Manhattan Associates revolutionises customer service with GenAI powered chatbot
NICE Announces Planned CEO Transition
NICE announced a planned leadership transition. Barak Eilam, Chief Executive Officer, has informed the Board of Directors of his decision to step down from his position, effective December 31, 2024. Continue reading NICE Announces Planned CEO Transition
Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Genesys®, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. Continue reading Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform