ServiceNow, the AI platform for business transformation, and Genesys®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. Continue reading ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences
Avaya Acquires Edify
Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify
Sprinklr Works to Unlock the True Promise of AI with Digital Twins
Sprinklr, the Unified-CXM platform for modern enterprises announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Continue reading Sprinklr Works to Unlock the True Promise of AI with Digital Twins
Calabrio appoints Joshua Geller as its first Chief Legal Officer
Calabrio, the workforce performance company, is pleased to announce the appointment of Joshua Geller as Chief Legal Officer (CLO). Continue reading Calabrio appoints Joshua Geller as its first Chief Legal Officer
Bank of Ireland investing additional €34 million for customer service improvements
Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation of its telephony and Customer Relationship Management (CRM) systems. Continue reading Bank of Ireland investing additional €34 million for customer service improvements
Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations