Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Continue reading BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots
Tag Archives: BT
RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
RingCentral, Inc., a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers in the UK, announced the launch of Cloud Work RingCX™, powered by RingCentral. Continue reading RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres
BT partners with ServiceNow to simplify contact centre transformation
BT announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform. Continue reading BT partners with ServiceNow to simplify contact centre transformation
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
BT Group announces flagship new Sheffield office
BT Group has unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and telecoms firm has put pen to paper on a deal to take up residence at the landmark Endeavour building, based at Sheffield Digital Campus, which will be able to house around 1,000 colleagues. Continue reading BT Group announces flagship new Sheffield office