Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics. Continue reading Five9 to Acquire Aceyus
Tag Archives: Five9
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
BT and Five9, a leading provider of the intelligent CX Platform, announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally. Continue reading BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally
Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Five9 announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI. Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds, yielding a rapid time to value by reducing manual, after-call work. Continue reading Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI
Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact centre solutions with Qualtrics Frontline Care™. Continue reading Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Five9 Opens New European Engineering Hub in Portugal
Five9, a leading provider of the intelligent cloud contact centre, announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company’s European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations. Continue reading Five9 Opens New European Engineering Hub in Portugal