Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox, a leading cloud-based provider of customer service and digital engagement tools.
Solutions by Text (SBT) will join the LiveVox Partner Ecosystem, a network of technology and solution providers shaping the future of customer and agent experience by powering contact centre performance.
As a result of the integration, Solutions by Text customers will have access to LiveVox’s full-suite of digital engagement solutions for contact centre customers and agents, including AI-powered virtual agents, a purpose-built contact centre CRM, and self-service tools, as well as agent optimization and engagement capabilities.
“LiveVox’s comprehensive and easy-to-implement contact centre platform will greatly benefit our customers that are looking to take an omnichannel approach to their customer engagement strategy,” said David Baxter, CEO of Solutions by Text. “Text messaging continues to be consumers’ preferred method of communication – our integration with LiveVox ensures that our customers can deliver a best-in-class customer experience, bringing consistency and compliance to every interaction and touchpoint.”
By joining the LiveVox Partner Ecosystem, SBT customers will have the option to manage all of their communication channels through a single interface to optimize their customer service and digital engagement capabilities.
“We’re thrilled to welcome Solutions by Text to the LiveVox Partner Ecosystem,” said Louis Summe, CEO and co-founder of LiveVox. “Text messaging is a critical channel for immediate and effective customer engagement, and SBT’s solutions will help to further expand our customer engagement capabilities.”
To learn more about Solutions by Text, visit http://www.solutionsbytext.com.
To learn about LiveVox, visit https://livevox.com/.
About Solutions by Text
Solutions by Text (SBT) was formed in 2008 with the mission to deliver impactful conversational messaging for businesses through text messaging. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse base of over 1500 customers focused on Consumer Finance and other regulated markets. In 2021, SBT took a strategic investment from Edison Partners to accelerate growth as the first FinText™ company. Solutions by Text’s vision is to bring real-time payments to the text channel, creating a seamless and optimized payments experience for our clients and their customers.
LiveVox (Nasdaq: LVOX) is a next generation contact centre platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact centre innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.