NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
Tag Archives: NICE
NiCE Closes Acquisition of Cognigy
NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
NiCE announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower. Continue reading TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers
NiCE announced that Staysure, the UK’s leading travel insurance provider, is accelerating its mission to become Europe’s largest travel insurer by transforming its customer service operations with NiCE’s AI-driven platform, CXone Mpower. Continue reading Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers