Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Tag Archives: NICE
NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE announced the launch of AI Ops Center, the operational backbone of the NiCE Cognigy platform, designed to keep enterprise AI Agents always-on, reliable, secure, and business-ready. Continue reading NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer Scott Russell and will join the company’s Executive Leadership Team. Continue reading NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
NiCE Closes Acquisition of Cognigy
NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration