NiCE announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Continue reading NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
Tag Archives: NICE
AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform
NiCE announced that AOK Bayern, one of Germany’s largest statutory health insurance providers, has successfully deployed NiCE CXone on the EU Sovereign Cloud, modernizing customer service for more than 4.5 million insured members across Bavaria. Continue reading AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
NiCE announced an expanded strategic partnership with IGT Solutions to accelerate AI-first customer experience transformation for global enterprises. Through the NiCE Strategic Partner Program (SPP), IGT Solutions, a leading provider of digital and data-driven solutions, will deploy NiCE’s award-winning CX AI platform, CXone Mpower, to deliver proactive, intelligent, and human-centred customer experiences. Continue reading NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower
NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
NiCE, the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. Continue reading NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
Tata Communications announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra’s AI-powered Customer Interaction Suite with NiCE’s industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences. Continue reading Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement
NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale
NiCE announced the launch of AI Ops Center, the operational backbone of the NiCE Cognigy platform, designed to keep enterprise AI Agents always-on, reliable, secure, and business-ready. Continue reading NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale