We may book our travel online but when things go wrong we hanker after the human touch, according to new research conducted by leading global customer experience expert, Webhelp. Continue reading Who Will Win the Travel Agent v Technology Battle?
Tag Archives: Webhelp
Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts to transform the contact centre industry in South Africa. Continue reading Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
Leading global customer experience management expert, Webhelp, has been named a Star Performer and Major Contender in the recently released Everest PEAK Matrix. Continue reading Webhelp Named a Star Performer and Major Contender in the Everest PEAK Matrix
Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica
Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French health care sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected tobe finalised by the end of July 2017. Continue reading Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica
Multilingual Hubs – When Two Heads Are Not Better Than One
The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One
Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass