Advances in Artificial Intelligence (AI) technology will enable simpler user interfaces, which will help banks create a more human-like customer experience. The technology has become efficient in gaining extensive data analytics and customer insights, which will help banks to create a more personalised customer experience, according to Aspect Software. Continue reading AI will dominate banking and less interaction will create a more human experience, says Aspect Software
Rant & Rave, the UK leader in real-time customer engagement technology, has been appointed by Flagship Group to enhance its customer feedback capabilities, enabling engagement across all points of the customer journey. Flagship owns, manages and maintains more than 22,000 homes for market, and affordable rent and sale. Continue reading Rant & Rave to put customer feedback at the heart of Flagship Group
RingCentral announced that CRN®, a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2017 Partner Program Guide for the second consecutive year. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. Continue reading RingCentral Given 5-Star Rating in CRN’s 2017 Partner Program Guide
PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, has announced new headquarters in Lisbon. The company has moved its offices from the Miraflores district to the Lumiar neighborhood in Lisbon. The new address is Rua Frederico George, nº 37 A, Alto da Faia, 1600-468 Lisboa, Portugal. All contacts remain the same. Continue reading Altitude Announces New Lisbon Headquarters
PRESS RELEASE: CallTower, an industry leading global unified communications (UC) and collaboration company announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. CallTower delivers the most advanced unified communications and collaboration solutions to enable people to easily connect. Continue reading CallTower and Five9 Strategically Partner to Deliver a Virtual Contact Center
PRESS RELEASE: OrecX announced full integration between Oreka TR (voice recording software), and VoiceBase voice analytics. The integration enables any OrecX customer to turn on keyword/phrase spotting within a recorded interaction at the flip of a configuration switch. Continue reading OrecX Call Recording Integrates with VoiceBase Voice Analytics
PRESS RELEASE: CenturyLink recently won a contract to provide a hosted contact center and Voice over Internet Protocol service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS). CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually. Continue reading CenturyLink wins $6 million GSA contract
PRESS RELEASE: Mastercard announced it has entered into an agreement to acquire NuData Security, a global technology company that helps businesses prevent online and mobile fraud using session and biometric indicators. The Internet of Things is creating a more digitally-driven and digitally-connected world, with an estimated 50 billion smart devices to be in use across the globe by 2020. Continue reading Mastercard Enhances Security of the Internet of Things with the Acquisition of NuData Security Inc.