PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced the launch of a new Altitude University online learning, training and certification platform, together with new certification and virtual training offerings. Continue reading Altitude Invests in Customer and Partner Success with New Certification and Virtual Training Offerings
Monthly Archives: April 2017
Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals
PRESS RELEASE: inContact, a NICE company announced new research identifying gaps in customer satisfaction across 10 different customer service channels. The “inContact Customer Experience Transformation Benchmark Study” reveals that, across all channels, consumers are not getting the “fast resolution” they demand. Continue reading Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals
Paysafe enhances productivity and customer experience with NewVoiceMedia
NewVoiceMedia announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Continue reading Paysafe enhances productivity and customer experience with NewVoiceMedia
T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences
Lithium Technologies announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts. T-Mobile is known for providing awesome and personal digital experiences to customers across social channels. With the power of the Lithium platform, T-Mobile’s social team is now able to centrally control and manage multiple touchpoints, power millions of conversations, and drive smarter decisions through data. Continue reading T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences
Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises
PRESS RELEASE: Xavient Information Systems, a leading global provider of digital solutions and IT services, announced the launch of AMPLIFY, an artificial intelligence-powered analytics platform created to improve customer experience and loyalty in major enterprises. Continue reading Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises
BroadSoft and Telstra Enhance Unified Communications in Australia
BroadSoft announced a multi-year strategic agreement with Telstra in response to the growing popularity of a mobile workforce across Australian businesses. Under this agreement, customers can connect via cloud communication and collaborate in the workplace from anywhere they have an internet connection, on all compatible devices, for full access to content and people. Continue reading BroadSoft and Telstra Enhance Unified Communications in Australia