Top U.S. Insurers Still Require Customers to Read Card Numbers Out Loud, Compromising Security and PCI DSS Compliance

PRESS RELEASE: Semafone, a provider of secure payment software for contact centers, announced findings from a new “secret shopper” survey of leading insurance companies. Ten of the top insurance companies in the U.S. were anonymously surveyed and all responded that they still require customers to read their card numbers out loud when paying for insurance services over the phone, which means that they risk compromising security and Payment Card Industry Data Security Standard (PCI DSS) compliance. Continue reading Top U.S. Insurers Still Require Customers to Read Card Numbers Out Loud, Compromising Security and PCI DSS Compliance

Altitude Invests in Customer and Partner Success with New Certification and Virtual Training Offerings

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced the launch of a new Altitude University online learning, training and certification platform, together with new certification and virtual training offerings. Continue reading Altitude Invests in Customer and Partner Success with New Certification and Virtual Training Offerings

Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals

PRESS RELEASE: inContact, a NICE company announced new research identifying gaps in customer satisfaction across 10 different customer service channels. The “inContact Customer Experience Transformation Benchmark Study” reveals that, across all channels, consumers are not getting the “fast resolution” they demand. Continue reading Companies Still Failing to Meet Customer Service Needs Across Channels, New Survey from inContact Reveals

Paysafe enhances productivity and customer experience with NewVoiceMedia

NewVoiceMedia announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Continue reading Paysafe enhances productivity and customer experience with NewVoiceMedia

T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences

lithium-logoLithium Technologies announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts. T-Mobile is known for providing awesome and personal digital experiences to customers across social channels. With the power of the Lithium platform, T-Mobile’s social team is now able to centrally control and manage multiple touchpoints, power millions of conversations, and drive smarter decisions through data. Continue reading T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences