Two-thirds (66%) of senior IT decision-makers believe failure to adopt artificial intelligence (AI) will lead to a loss of competitiveness, research by global reviews and customer insights company Feefo has found. Continue reading Two-Thirds of IT Chiefs Say Absence of Artificial Intelligence Will Lead to a Loss of Customers
Monthly Archives: April 2018
Serenova Strengthens Executive Leadership Team with Key Hires
Serenova, a leading CCaaS and WFO provider, announced it has strengthened its leadership team with the appointment of Michelle Burrows as Chief Marketing Officer (CMO) and David Nelson as Chief Financial Officer (CFO). Both Burrows and Nelson will play key roles designed to position Serenova for rapid market expansion in one of the most promising sectors in the customer experience ecosystem. Continue reading Serenova Strengthens Executive Leadership Team with Key Hires
Imperium to Accelerate Regional SMB Cloud Adoption with Avaya
Avaya announced that Imperium Software Technologies, a leading regional ICT solutions provider, is the latest company in the Middle East to be authorized to provide the “Powered by Avaya” cloud offerings. “Powered by Avaya” is designed to meet the growing needs of midmarket customers in the region for cloud-based communications solutions. Continue reading Imperium to Accelerate Regional SMB Cloud Adoption with Avaya
Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division
Volkswagen is consistently preparing itself to become the most user centered mobility brand. Therefore, the company establishes the new Holistic User Experience (HUX) division headed by Dr. Matthias Erb. In his new role he reports directly to the CEO of the Volkswagen brand, Dr. Herbert Diess. Continue reading Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division
77% of consumers feel inefficient customer service experiences detract from their quality of life
A new survey shows that consumers are fed up with poor customer engagement experiences and outdated approaches to customer service, with 68 percent noting they would buy more from brands that put service back in customer service. Continue reading 77% of consumers feel inefficient customer service experiences detract from their quality of life
Volkswagen Group UK extends its customer service contract with Capita
Capita announces that it has extended its 11-year customer service contract with Volkswagen Group UK by a further two years. Continue reading Volkswagen Group UK extends its customer service contract with Capita