Inbenta, the natural language search and conversational platform powered by artificial intelligence announced the release of its new APIs and SDKs for its enterprise chatbot technology. Continue reading Inbenta Releases new APIs & SDKs for its Enterprise Chatbot
Monthly Archives: April 2018
National Credit Card Processing Company Deploys Ytel API To Enhance Customer Experience
Ytel, a leading provider of communications software for businesses through a programmable API and contact center software, announced that a national credit card processing CRM has selected Ytel API to expand their communications abilities by adding a customer-centric communications application. Continue reading National Credit Card Processing Company Deploys Ytel API To Enhance Customer Experience
Teleperformance Achieves Full Enterprise-Wide Social Responsibility Standard Certification from Verego
Teleperformance announced it has received the Enterprise-Wide Social Responsibility Standard (SRS) Certification Award for the fourth consecutive year from Verego. The SRS scores attained are the highest to-date in the industry. Continue reading Teleperformance Achieves Full Enterprise-Wide Social Responsibility Standard Certification from Verego
Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product
Zendesk announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations. Continue reading Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product
Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
NICE inContact, a NICE business, announced that a global consumer electronics powerhouse, that ranks in the top global brands and the top most respected companies, has selected NICE inContact CXone. The company is moving more than 500 agents to the modern CXone cloud customer experience platform, which will replace an outdated premises-based system. Continue reading Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
New guide explains how contact centres can recruit and retain talented agents
A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e. Continue reading New guide explains how contact centres can recruit and retain talented agents