Shared Services Connected Limited (SSCL) has announced 50 new jobs at its Customer Service Centre in Newport, Wales. The company provides Finance and Accounting, HR, Payroll, Recruitment and Vetting services to a number of public sector clients. It announced the jobs this month as part of its expanding services. Continue reading SSCL announces new jobs in Newport, Wales
Plantronics announced that it has completed its acquisition of Polycom. The acquisition of Polycom will accelerate and expand Plantronics’ vision and enable it to deliver the broadest portfolio of end points in the Unified Communications and Collaboration (UCC) ecosystem. Continue reading Plantronics Completes Acquisition of Polycom
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of your self-service offerings. A common mistake among AI implementations is a lack of review in existing self-service systems and a thoughtful plan to where artificial intelligence is the best solution. Continue reading Where does AI belong in the retail customer experience?
Freshworks, the leading provider of cloud-based business software, and global payments provider Klarna have entered a business deal designed to help Klarna improve merchant- and customer support. Through the deal, Klarna started using a Freshworks product that equips its support agents with a 360° view of all customers, providing the tools necessary to offer outstanding support. Continue reading Klarna selects Freshworks to excel in customer support
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that the NVM Platform has won a 2018 Customer Sales and Service World Award. Continue reading NewVoiceMedia wins 2018 Customer Sales and Service World Award