DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution

DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA). It enables complete resolution of customer support cases, from an incoming customer query all the way through its resolution in a company’s back-end systems. Continue reading DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution

Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone

NICE inContact, a NICE business, announced that a top five U.S. financial institution with global operations has selected NICE inContact CXone, the world’s #1 cloud customer experience platform, for a comprehensive transformation to the cloud with a 4,000 seat deployment. Continue reading Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone

Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX

Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX

Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises launched the Pega Digital Experience API, a set of design and application development capabilities that allows organizations to provide elegant and powerful digital experiences on any web or mobile channel. Continue reading Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces

Customer Experience Is Primary Driver of Decision Makers’ Digital Transformation Purchases

Nintex released new research that shows company decision makers prioritize improving the customer experience (48 percent) first and foremost over the employee experience (29 percent) when budgeting for digital transformation technology purchases. Continue reading Customer Experience Is Primary Driver of Decision Makers’ Digital Transformation Purchases