Advancing Amazon Connect Implementation Success in United Kingdom

VoiceFoundry, a principal provider of enterprise cloud-based contact centre solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand announced that it is expanding consulting services for Amazon Connect to the United Kingdom.

Contact Centre CLUB

VoiceFoundry continues to gain momentum in the delivery of Amazon Connect deployments, supporting innovative contact centre implementations leveraging complementary Amazon Web Services (AWS) solutions like Amazon Lex and Amazon Polly. Founded in 2016 specifically to support the Amazon Connect ecosystem, VoiceFoundry recently achieved Advanced Consulting Partner status in the AWS Partner Network (APN) for delivering design and deployment services in support of Amazon Connect.

With a deep legacy of knowledge around Contact Centers and Customer Experience, VoiceFoundry brings an in-depth understanding of the major technology platforms currently driving Contact Center operations. A team of expert professionals, including solutions consultants, application developers, technical architects and AWS certified engineers, with over 100+ years of cumulative experience, deliver exceptional contact centre solutions across North America, APAC and now the UK.

Global delivery of services for Amazon Connect continues with VoiceFoundry.

No contracts or no minimum commitments are necessary with Amazon Connect and there is just a simple price per minute for usage. Amazon Connect continues to revolutionize the way businesses experience Contact Center and Customer Experience technology and services and has disrupted the status quo of the traditional players.

John Marino, VoiceFoundry CEO, said, “As the momentum for Amazon Connect grows globally, VoiceFoundry will be ready to help support customers as they seek to migrate or implement Amazon Connect into their contact centres. We are excited to have our team in the UK join us on this journey and look forward too many customer successes abroad.”

VoiceFoundry also works with leading cloud workforce management and optimization platforms offering standard AWS connectors for CRM vendors including Zendesk, Salesforce, ServiceNow, Microsoft Dynamics and Freshdesk. This is complemented with a full suite of application development, implementation, consulting and managed services to deliver a comprehensive Contact Center solution. VoiceFoundry works as the single point of contact and delivers a complete solution in order to make the implementation of AWS as seamless as possible.

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We deliver cloud-based enterprise Contact Center solutions that are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. VoiceFoundry makes it easy for customers to quickly and effectively deploy or migrate to Amazon Connect for their Contact Center operations. Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization. With a relentless pursuit of customer success, our team strives to disprove the notion that software projects have to be painful.

For more information, visit us at. http://www.voicefoundry.com.