EvaluAgent has announced that its newly-designed Quality Assurance Platform is available for general release, after a successful soft-launch and significant number of new feature developments. Continue reading EvaluAgent’s new Quality Assurance Platform now available for general release
Daily Archives: October 12, 2018
Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
Brand Embassy Launches Apple Business Chat Beta
Brand Embassy announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Brand Embassy Launches Apple Business Chat Beta
AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide
8×8, a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, announced that Live Oak Bank, one of the nation’s top originators of small business loans, has chosen 8×8 to provide a smarter, more reliable communications experience for its employees and customers. Continue reading Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide
Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon
Sangoma Technologies Corporation, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions, at the annual AstriCon users and developers conference, announced Asterisk 16 and FreePBX 15, the next major releases of the world’s two most popular open source communications projects. Continue reading Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon
Consumers: Chatbots still too dumb to get the job done
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on the other end of the chat. Continue reading Consumers: Chatbots still too dumb to get the job done
Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Noble Systems Corporation, a global leader in omnichannel contact centre technologies, is excited to announce that its Noble® Gamification solution has received TMC’s “2018 CUSTOMER Contact Center Technology Award”. The award is presented by CUSTOMER magazine. Continue reading Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with Lloyds Banking Group). Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards