EvaluAgent has announced that its newly-designed Quality Assurance Platform is available for general release, after a successful soft-launch and significant number of new feature developments. Continue reading EvaluAgent’s new Quality Assurance Platform now available for general release
Daily Archives: October 12, 2018
Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Freshworks, a global leader in customer engagement software announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions. Continue reading Freshworks Launches “Freddy”: an AI Engine to enrich customer experience at every touchpoint
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
Brand Embassy Launches Apple Business Chat Beta
Brand Embassy announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Brand Embassy Launches Apple Business Chat Beta
AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide
8×8, a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, announced that Live Oak Bank, one of the nation’s top originators of small business loans, has chosen 8×8 to provide a smarter, more reliable communications experience for its employees and customers. Continue reading Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide