Concentrix confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Continue reading Concentrix Announces Close of Acquisition with Convergys
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company. Continue reading Teleperformance Completes the Acquisition of Intelenet
Recent research found that charities leave much to be desired when it comes to contactability. Chris Robinson, CEO of Yonder Digital Group, looks at how charities can restore their tarnished reputation by improving interactions with clients and donors… Continue reading Ease of contact in the charity sector: how can standards be improved?
VideoCentric, the UK’s leading integrator of Video Collaboration solutions and professional services, and 8×8, a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced a partnership that will provide enterprise-grade cloud communications and voice collaboration solutions to UK SMB and Enterprise companies. Continue reading VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018. Continue reading NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation
Verint®, The Customer Engagement Company™ announced enhancements to its Community™ solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Continue reading Verint Community Modernizes Self-Service, Driving Deeper Customer Relationships
Today, the “new kid” on the customer service block, Sparkcentral, the enterprise messaging customer service platform company, announces that it has been recognized as one of the Top 10 Customer Experience Solution Providers in 2018 by Marketing Tech Outlook. Continue reading Messaging Customer Service Makes Sparkcentral One of 2018’s Top 10 CX Solution Providers