Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave
Daily Archives: October 3, 2018
Aspect Software announces Aspect Via® 18.1
Aspect Software, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced Aspect Via 18.1®, the latest version of Aspect’s complete customer engagement platform in the cloud. The recent release includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more. Continue reading Aspect Software announces Aspect Via® 18.1
NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
NICE announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. Continue reading NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has been recognized as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” published this month. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Continue reading Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm
CR-X, Inc launches strategic partnership with Vonage
CR-X, Inc, an industry leader in high-performing, scalable big data applications announces a strategic partnership with Vonage, a business cloud communications leader, to advance omni-channel analytics in the enterprise with the powerful new contact centre application; CustomerView®. Continue reading CR-X, Inc launches strategic partnership with Vonage
Understanding America’s Love-Hate Relationship with AI in Customer Care
Today, companies want to take advantage of every channel available to reach their customers: text, phone, webchat, email, social messenger apps, and more are in the mix. With this array of options, companies have more opportunity than ever to interact with their customers and build loyalty and trust. Yet with so many choices, getting it right—supporting customer conversations in the manner people want, while also being efficient—is of critical importance. Continue reading Understanding America’s Love-Hate Relationship with AI in Customer Care