Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre

Twilio, the leading cloud communications platform announced that Twilio Flex, the first fully programmable cloud contact centre platform, is now generally available. Since its announcement in March, Flex has rolled out to thousands of contact center agents including support and sales teams at Lyft, Scorpion, Shopify and U-Haul. Continue reading Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre

LogMeIn Redefines Employee Support with New Product Lineup

LogMeIn introduced two solutions to its market-leading product portfolio – both designed to revolutionise the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. Continue reading LogMeIn Redefines Employee Support with New Product Lineup

LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads

LivePerson, a leading provider of conversational commerce solutions, announced an integration with the newly launched, AdLingo, a conversational marketing platform built within Area 120, Google’s incubator for experimental projects. AdLingo’s Conversational Display Ads are a new way for brands to connect with consumers digitally as they are browsing content across the display network. Continue reading LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads