Voxpro – powered by TELUS International, today announced the creation of 400 new jobs in Cork, alongside the opening of a new and expanding office footprint in City Gate Mahon, adjacent to Voxpro’s current HQ in Cork. Continue reading Voxpro Announces 400 New Jobs
Daily Archives: October 22, 2018
Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre
Twilio, the leading cloud communications platform announced that Twilio Flex, the first fully programmable cloud contact centre platform, is now generally available. Since its announcement in March, Flex has rolled out to thousands of contact center agents including support and sales teams at Lyft, Scorpion, Shopify and U-Haul. Continue reading Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre
LogMeIn Redefines Employee Support with New Product Lineup
LogMeIn introduced two solutions to its market-leading product portfolio – both designed to revolutionise the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. Continue reading LogMeIn Redefines Employee Support with New Product Lineup
Eckoh makes global secure payment available to contact centres via the NICE inContact CXexchange marketplace
Eckoh, the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact centres make customer payments more secure and compliant. Continue reading Eckoh makes global secure payment available to contact centres via the NICE inContact CXexchange marketplace
Natterbox takes PCI compliance further with new automated payment system
Natterbox, a leading provider of global voice cloud services, has announced that it has fully integrated a highly secure, automated credit card payment service which meets the strict PCI DSS standards into its telephony platform . Continue reading Natterbox takes PCI compliance further with new automated payment system
LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads
LivePerson, a leading provider of conversational commerce solutions, announced an integration with the newly launched, AdLingo, a conversational marketing platform built within Area 120, Google’s incubator for experimental projects. AdLingo’s Conversational Display Ads are a new way for brands to connect with consumers digitally as they are browsing content across the display network. Continue reading LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads
Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot
Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot
LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to its Automotive Company, Contact At Once!
LivePerson, a leading provider of conversational commerce solutions announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, LivePerson’s automotive company, helps enable conversational commerce across the entire dealership, including variable and fixed operations. Continue reading LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to its Automotive Company, Contact At Once!
J.D. Power and ClickFox Create Alliance
Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies. Continue reading J.D. Power and ClickFox Create Alliance
AGC Networks Partners with RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions
AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners with RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions