RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. Continue reading RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform
Daily Archives: October 24, 2018
Peninsula Group choose Eckoh CallGuard for securing payments
Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact centre payments. Continue reading Peninsula Group choose Eckoh CallGuard for securing payments
botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
Echo-U to Recruit 250 Members of Staff for Busy Festive Period
Christmas is a busy time at Echo-U so this year they will be bringing 250 jobs to contact centres in the North East and South West of England. Continue reading Echo-U to Recruit 250 Members of Staff for Busy Festive Period
Four Ways to Increase Meaningful Interactions With Your Customers
INVESTING in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. With the rise of challenger brands, this has become particularly important for the utilities industry over recent years as consumers move away from The Big Six. Continue reading Four Ways to Increase Meaningful Interactions With Your Customers
Vonage Business Cloud Gets New Social Messaging Capabilities
Vonage, a business cloud communications leader, has announced the integration of its Business Inbox feature with Facebook Messenger, now available with the Vonage Business Cloud (VBC) unified communications service. Continue reading Vonage Business Cloud Gets New Social Messaging Capabilities
TrustArc Introduces Intelligence Engine to Automate Privacy Risk Management
TrustArc, the leading data privacy management company announced TrustArc Intelligence Engine at the IAPP Privacy. Security. Risk Conference in Austin, Texas. Intelligence Engine is a major addition to the TrustArc privacy platform and a breakthrough in reducing the time to evaluate privacy risks under GDPR and similar laws. Continue reading TrustArc Introduces Intelligence Engine to Automate Privacy Risk Management
Verizon Connect partners with Glympse to deliver a personalized customer experience
Verizon Connect and Glympse, the pioneer of real-time location technology, have partnered to provide a richer, more data-driven mobile app experience. Continue reading Verizon Connect partners with Glympse to deliver a personalized customer experience
Teleopti Invited onto Cisco SolutionsPlus Program
Teleopti, a global provider of workforce management (WFM) software, has been invited onto the Cisco SolutionsPlus program enabling customers to order Teleopti WFM Cloud from Cisco sales teams and channel partners. Teleopti WFM Cloud being newly listed in the SolutionsPlus catalog streamlines the procurement of the cloud-based platform, with specialized SKUs and end-to-end support for Cisco sales and partners. Continue reading Teleopti Invited onto Cisco SolutionsPlus Program
Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security
Daon, a global leader in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to dramatically improve contact centre experiences for the customers of Avtex clients. Continue reading Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security