RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. Continue reading RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform
Daily Archives: October 24, 2018
Peninsula Group choose Eckoh CallGuard for securing payments
Eckoh, the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to provide CallGuard to secure their contact centre payments. Continue reading Peninsula Group choose Eckoh CallGuard for securing payments
botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs
Echo-U to Recruit 250 Members of Staff for Busy Festive Period
Christmas is a busy time at Echo-U so this year they will be bringing 250 jobs to contact centres in the North East and South West of England. Continue reading Echo-U to Recruit 250 Members of Staff for Busy Festive Period
Four Ways to Increase Meaningful Interactions With Your Customers
INVESTING in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. With the rise of challenger brands, this has become particularly important for the utilities industry over recent years as consumers move away from The Big Six. Continue reading Four Ways to Increase Meaningful Interactions With Your Customers
Vonage Business Cloud Gets New Social Messaging Capabilities
Vonage, a business cloud communications leader, has announced the integration of its Business Inbox feature with Facebook Messenger, now available with the Vonage Business Cloud (VBC) unified communications service. Continue reading Vonage Business Cloud Gets New Social Messaging Capabilities