NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. Continue reading Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia
Daily Archives: October 17, 2018
Major infrastructure firm joins Department for Transport at Arvato’s Swansea Shared Service Centre
Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea. Continue reading Major infrastructure firm joins Department for Transport at Arvato’s Swansea Shared Service Centre
Capita extends and expands contract in Germany
Capita has extended and expanded its existing customer management contract with Europe’s largest integrated telecommunications provider, for an additional four years to December 2022, reflecting our consistent performance and quality of service. The contract is estimated to be worth £300m (€340m) to Capita. Continue reading Capita extends and expands contract in Germany
Emotional Intelligence: Daimler Financial Services invests in Soul Machines
Daimler Financial Services, the financial and mobility services captive of german premium car and commercial vehicle company Daimler AG, announced at the Gartner Symposium in Orlando a strategic investment in Soul Machines, a ground-breaking New Zealand company re-imagining how humans connect with machines, to further develop the combined use of artificial and emotional intelligence. Continue reading Emotional Intelligence: Daimler Financial Services invests in Soul Machines
Verint and Connex Announce Newly Expanded Partnership
Verint® announced an expanded partnership with Connex Telecommunications, Inc. (“CTI”), a Canadian telecommunications provider. The partnership gives Connex the ability to offer a broader range of Verint solutions, both on premises and in the cloud, to its customers.* Continue reading Verint and Connex Announce Newly Expanded Partnership
Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity
Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019. Continue reading Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity