Twilio and SendGrid announced that they have entered into a definitive agreement for Twilio to acquire SendGrid in an all-stock transaction valued at approximately $2 billion. At the exchange ratio of 0.485 shares of Twilio Class A common stock per share of SendGrid common stock, this price equates to approximately $36.92 per share based on today’s closing prices. The transaction is expected to close in the first half of 2019. Continue reading Twilio to Acquire SendGrid, the Leading Email API Platform
Daily Archives: October 16, 2018
Facing up to the future contact centre – Face and voice recognition
In the article, Suzette Bouzane Meadows, Director of Contact at KCOM discusses how contact centre automation offers huge efficiencies, and by utilising intuitive technologies like face and voice recognition, contact centres do not need to sacrifice the human touch… Continue reading Facing up to the future contact centre – Face and voice recognition
8×8 Launches Team Messaging Solution To Help Enterprises Deliver Better Customer Experiences At Scale
8×8, Inc., a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide announced that Team Messaging is integrated into the 8×8 X Series solution, creating the industry’s most comprehensive cloud based communications application, with voice, video, collaboration, and contact centre capabilities. Continue reading 8×8 Launches Team Messaging Solution To Help Enterprises Deliver Better Customer Experiences At Scale
Conduent Recognised in Gartner’s Market Guides for Procurement BPS, Finance and Accounting BPO, and Key Customer Management BPO Service Providers
Conduent Incorporated, a digital interactions company, has been recognised in the Gartner August 2018 “Market Guide for Procurement Business Process Service Providers,” the March 2018 “Market Guide for Finance and Accounting Business Process Outsourcing Service Providers” and the February 2018 “Market Guide for Key Customer Management BPO Service Providers.” Continue reading Conduent Recognised in Gartner’s Market Guides for Procurement BPS, Finance and Accounting BPO, and Key Customer Management BPO Service Providers
West Corporation Acquires Ambassador
West Corporation, a global leader in technology-enabled services, announced it has acquired ZFERRAL, d.b.a. Ambassador, a cloud-based relationship marketing platform. Continue reading West Corporation Acquires Ambassador
Intradiem First to Power One Billion Automated Actions Per Year
Intradiem, a SaaS technology leader in call centre automation confirmed one billion automated actions, a first-ever industry milestone. This breakthrough technological moment means an unmatched delivery of value-add for large enterprise call centres through faster processing and cost savings. Continue reading Intradiem First to Power One Billion Automated Actions Per Year