8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has acquired the Jitsi open source video communications technology and its highly skilled team of open source video technology experts. The Jitsi technology further extends 8×8’s cloud technology platform and adds to the company’s video collaboration capabilities. 8×8 acquired Jitsi’s technology and engineering team from leading enterprise software company Atlassian. Continue reading 8×8 Acquires Jitsi Video Communications Technology From Atlassian
Daily Archives: October 29, 2018
Vodafone and ResQ create 200 new jobs in Hull
Vodafone UK and call centre specialist ResQ have announced a two-year contract which will bring around 200 new roles, exclusively for Vodafone, to ResQ’s site in Hull over the next year. Continue reading Vodafone and ResQ create 200 new jobs in Hull
Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement
Selligent Marketing Cloud, the B2C Marketing Automation company announced Future plc as a client. Future is a global multi-platform media company, creating over 200 print publications, apps, websites and events, in fields such as video games, technology, film, music and home. Continue reading Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement
Knoah Solutions and Augment Team Up to Deploy ChatHelper: Bringing the Power of AI to the Digital Agent Desktop in Real-time
Knoah Solutions, a global business process outsourcing company, in partnership with Augment, a leader in customer experience driven artificial intelligence, announced that they have deployed an innovative, AI-based real-time recommendation engine that allows digital support (chat/SMS) agents to more quickly and effectively answer complex questions from customers. Continue reading Knoah Solutions and Augment Team Up to Deploy ChatHelper: Bringing the Power of AI to the Digital Agent Desktop in Real-time
VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents
VoiceFoundry, a principal provider of cloud-based contact centre solutions with a unique focus on customer experience and automation in Asia Pacific, North America and the United Kingdom recently announced the launch of an Amazon Connect Accessible Agent Desktop for vision impaired contact centre agents at Vision Australia. Continue reading VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents
AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight
AntWorks, a global artificial intelligence and intelligent automation company, announced a partnership with LiveChat, a company that offers premium customer service software used by businesses to communicate with customers browsing their website. Continue reading AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight
Synchrony harnesses AI to transform Customer Experience
Synchrony, a premier consumer financial services company, is deploying new artificial intelligence (AI) technology to enhance payment, shopping and credit experiences for customers. Continue reading Synchrony harnesses AI to transform Customer Experience
Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform
Linc Global, the leading customer care automation platform, announced the General Availability release of its direct to consumer capabilities. Linc helps brands offer an automated assistant that engages, serves and converts shoppers, while building stronger customer relationships, and substantially enriching customer data. Continue reading Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform