By Cam Ross, Director of Payment Strategy, Eckoh… Continue reading Eckoh welcomes the updated PCI SSC guidance to securing telephone payments →

Evolve IP® announced that it is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader for both cloud communications and cloud computing. The platform, acquired via the company’s acquisition of Mtel, provides Evolve IP with a stronghold in one of the most progressive European markets. Continue reading Evolve IP Nears Completion of Mtel / Evolve IP EU Transformation →

Doxim, the leading SaaS customer engagement solutions provider for financial services announced the scheduled release of the 2018 Fall version of the Doxim Customer Engagement Platform (CEP), helping customers capture new business opportunities and transform customer experience by addressing key digitization challenges. Continue reading Doxim Advances Customer Engagement Platform To Power Digital Transformation For Financial Institutions →

Five9, a leading provider of cloud contact centre software for the digital enterprise announced the findings of the second-annual Five9 Customer Service Index, commissioned by Five9 and conducted by Zogby Analytics. Continue reading Five9 Customer Service Index 2018 Reveals a Rise in Customer Expectations and Willingness to Share Data →

Semafone®, the leading provider of data security and compliance solutions for over-the-phone payments, has called on contact centres to pay heed to changes to the Payment Card Industry Security Standards Council (PCI SSC) guidance for protecting telephone-based payment card data. Updated for the first time since 2011, the guidance was released today and clarifies a number of points relating to compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone urges contact centres to be aware of updated PCI SSC guidelines →