Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Daily Archives: October 30, 2018
Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Conversica, the leader in conversational artificial intelligence (AI) for business announced that it has secured a $31 million Series C funding round, the largest Series C investment to date in a conversational AI company. Continue reading Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Calabrio, a leading provider of customer engagement and analytics software released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to manage large-scale, dynamic enterprise environments. Continue reading Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience
LogMeIn announced that Meraas, a leading designer of living spaces to stimulate a creative urban culture in the United Arab Emirates, has deployed LogMeIn’s leading Communications & Collaboration products, GoToMeeting and OpenVoice, as well as Customer Engagement and Support product, RescueAssist. Continue reading Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience
Creative Virtual Receives Inclusion in The Parliamentary Review
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is included in The Parliamentary Review publication as a 2018 Best Practice Representative for the technology sector. Continue reading Creative Virtual Receives Inclusion in The Parliamentary Review
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has selected CallMiner as its speech and engagement analytics solution to bring greater operational efficiency to its contact centre through improved agent coaching and performance. Continue reading Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff