Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Daily Archives: October 30, 2018
Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Conversica, the leader in conversational artificial intelligence (AI) for business announced that it has secured a $31 million Series C funding round, the largest Series C investment to date in a conversational AI company. Continue reading Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Calabrio, a leading provider of customer engagement and analytics software released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to manage large-scale, dynamic enterprise environments. Continue reading Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience
LogMeIn announced that Meraas, a leading designer of living spaces to stimulate a creative urban culture in the United Arab Emirates, has deployed LogMeIn’s leading Communications & Collaboration products, GoToMeeting and OpenVoice, as well as Customer Engagement and Support product, RescueAssist. Continue reading Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience
Creative Virtual Receives Inclusion in The Parliamentary Review
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is included in The Parliamentary Review publication as a 2018 Best Practice Representative for the technology sector. Continue reading Creative Virtual Receives Inclusion in The Parliamentary Review
Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has selected CallMiner as its speech and engagement analytics solution to bring greater operational efficiency to its contact centre through improved agent coaching and performance. Continue reading Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff
Cyara Joins Amazon Web Services Partner Network
Cyara announced that it is joining the Amazon Web Services (AWS) Partner Network (APN) and will support Amazon Connect, a self-service, cloud-based contact centre service from AWS. Cyara is the first APN partner to provide a customer experience (CX) assurance solution that encompasses CX design, testing and monitoring to support customers using Amazon Connect. Continue reading Cyara Joins Amazon Web Services Partner Network
LogMeIn Names Mark Strassman as SVP and GM of its Communications & Collaboration Business
LogMeIn has named Mark Strassman as senior vice president (SVP) and general manager (GM) of its Communications & Collaboration business unit. Continue reading LogMeIn Names Mark Strassman as SVP and GM of its Communications & Collaboration Business
Dimension Data appoints Nemo Verbist as new Group Executive for Customer Experience and Digital Workplace
Dimension Data, the USD 8 billion global technology integrator and managed services provider announced the appointment of Nemo Verbist as its new Group Executive for Customer Experience (CX) and Digital Workplace (DW). His appointment is effective from 1 November 2018 when he will be responsible for delivering the vision, strategy and Go-To-Market (GTM) execution for the CX and DW practices. Continue reading Dimension Data appoints Nemo Verbist as new Group Executive for Customer Experience and Digital Workplace
PGi Appoints Mark Roberts as Chief Marketing Officer
PGi, the world’s largest dedicated provider of collaboration solutions, announced the appointment of Mark Roberts, a proven marketing leader with over 25 years of experience in the technology industry, as Chief Marketing Officer, effective immediately. Continue reading PGi Appoints Mark Roberts as Chief Marketing Officer