Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce further growth within the EMEA region with the appointment of Les Forsman as the Country Manager for South Africa. Continue reading Noble Systems Continues Regional Growth Plans with Key South African Appointment
Daily Archives: October 2, 2018
IMImobile offers Apple Business Chat to help clients connect with customers wherever they are
IMImobile announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading IMImobile offers Apple Business Chat to help clients connect with customers wherever they are
LivePerson Acquires Conversable
LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable
[24]7.ai Offers Apple Business Chat to help clients meet customers where they are
[24]7.ai, a global leader in intent-driven customer engagement solutions announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading [24]7.ai Offers Apple Business Chat to help clients meet customers where they are
Brooks Brothers Selects Manhattan Active™ Omni to Elevate Global Omnichannel Commerce
Brooks Brothers, the oldest clothing retailer in the U.S., selected Manhattan Associates to improve contact centre operations and deliver a seamless omnichannel shopping experience for customers worldwide. New York-based Brooks Brothers is deploying Manhattan Active Omni to fuel its “buy anywhere, get anywhere” customer experience platform across its full network of 300 retail locations. Continue reading Brooks Brothers Selects Manhattan Active™ Omni to Elevate Global Omnichannel Commerce
Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
Conduent Incorporated announced it has entered into a definitive agreement to sell a portfolio of select standalone customer care contracts to Skyview Capital LLC, a privately held investment firm headquartered in Los Angeles, Calif. Continue reading Conduent Announces Agreement to Sell Portfolio of Select Customer Care Contracts
“Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels
by Jeremy Payne, International VP Marketing, Enghouse Interactive… Continue reading “Get the Balance Right” – Why Businesses Must Map the Customer Journey before they Roll-out New Channels
Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. Continue reading Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia
Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are
Contact At Once!, the automotive division of LivePerson, Inc. announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are
Directly Announces Integration with Microsoft Dynamics 365
Directly, an AI and gig economy platform for customer service announced a new integration with Microsoft Dynamics 365 as part of Directly and Microsoft’s ongoing collaboration. Continue reading Directly Announces Integration with Microsoft Dynamics 365