U-WFM is pleased to introduce its easy-to-use, Workforce Management in the Cloud to Twilio Flex – the first fully-programmable Contact Centre Platform
Twilio Flex is a cloud-based contact centre platform that’s infinitely flexible and instantly deployable. Flex delivers what you need to run a contact centre out-of-the-box, allowing centres to deploy and customize discrete components to match exact business needs without deciding between build or buy.
At U-WFM they believe there is an easier way to deploy Workforce Management and make it accessible to all contact centres, regardless of size, aligning it perfectly with Twilio’s infinitely flexible ethos. As one of the first cloud providers of WFM solutions, U-WFM offer its Workforce Management platform as a 100% integrated cloud solution in Twilio Flex.