Ada Secures $19 Million in Series A Funding Led by FirstMark Capital

Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding. The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One, and computer scientist, Barney Pell. Continue reading Ada Secures $19 Million in Series A Funding Led by FirstMark Capital

Tom Puorro Leaves Cisco To Join Plantronics as Exec VP, General Manager

Plantronics, an audio pioneer and unified communications (UC) technology leader announced Tom Puorro is joining the company as Executive Vice President, General Manager, Group Systems. In this role, Puorro will lead the team responsible for audio and video collaboration solutions for the modern workplace. Continue reading Tom Puorro Leaves Cisco To Join Plantronics as Exec VP, General Manager

Striking a balance between communication recording and data privacy

The past year has seen a whirlwind of regulatory change around communication. MiFID II, aimed at the financial services sector, and General Data Protection Regulation (GDPR), which effects every business, have come into force, both disrupting the traditional way of approaching customer communications and record keeping. Continue reading Striking a balance between communication recording and data privacy

Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service

Sarment Intelligent Services, a lifestyle service provider that serves the High Net Worth and Ultra High Net Worth communities, is launching a new artificial intelligence (AI) module for KEYYES, its luxury digital platform. Continue reading Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service