Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding. The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One, and computer scientist, Barney Pell. Continue reading Ada Secures $19 Million in Series A Funding Led by FirstMark Capital
Plantronics, an audio pioneer and unified communications (UC) technology leader announced Tom Puorro is joining the company as Executive Vice President, General Manager, Group Systems. In this role, Puorro will lead the team responsible for audio and video collaboration solutions for the modern workplace. Continue reading Tom Puorro Leaves Cisco To Join Plantronics as Exec VP, General Manager
The past year has seen a whirlwind of regulatory change around communication. MiFID II, aimed at the financial services sector, and General Data Protection Regulation (GDPR), which effects every business, have come into force, both disrupting the traditional way of approaching customer communications and record keeping. Continue reading Striking a balance between communication recording and data privacy
RMG Networks (“RMG”), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look for its heritage clients and partners just in time for the new year. Continue reading RMG brings back the SYMON brand with a new look and feel for the New Year!
TrustArc, the leading data privacy management company launched a privacy compliance validation package to help cloud companies meet and demonstrate ongoing compliance with GDPR. Continue reading TrustArc Introduces All-in-One GDPR Privacy Compliance Package for Cloud-Based Services
NICE inContact, a NICE business announced that a global ecommerce leader with 15 brands and five contact centres around the world has selected NICE inContact CXone – the world’s #1 cloud customer experience platform – for a comprehensive move of 2100 agents to the cloud. Continue reading Global eCommerce Leader to Move 2100 Agents to NICE inContact CXone
Sarment Intelligent Services, a lifestyle service provider that serves the High Net Worth and Ultra High Net Worth communities, is launching a new artificial intelligence (AI) module for KEYYES, its luxury digital platform. Continue reading Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service