Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

Valley National Bank Drives Digital Transformation with Salesforce and nCino

Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino