Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership
Daily Archives: December 17, 2018
NICE inContact CXone Selected for 2300 Seat Cloud Transformation
NICE inContact, a NICE business announced that a global research and technology company that serves customers in more than 130 countries is moving 2300 agents to NICE inContact CXone – the world’s #1 cloud customer experience platform – after an exhaustive review of cloud options. Continue reading NICE inContact CXone Selected for 2300 Seat Cloud Transformation
Findability Sciences launches FP Reply™, a new AI service to manage high volumes of inbound emails
Findability Sciences, a global AI solutions company announced that it has has launched FP Reply™ to complement its portfolio of AI solutions. FP Reply™ applies the cognitive capability of the Findability Platform® to automatically deliver actionable email messages in response to customer contact originating online. Continue reading Findability Sciences launches FP Reply™, a new AI service to manage high volumes of inbound emails
New Chief Operating Officer for cloud tech specialist
West Yorkshire digital transformation specialist Vapour Cloud has appointed a new Chief Operating Officer with more than 20 years’ experience in the technology space. Continue reading New Chief Operating Officer for cloud tech specialist