Avaya unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment. Only Avaya is offering this breadth of cloud solutions via a simple storefont, for retail customers in conjunction with its trusted agent and partner channel. Continue reading Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers →

Flamingo Ai, the Artificial Intelligence and Machine Learning company and provider of Cognitive Virtual Assistant and Knowledge Analysis, Management and Retrieval technologies, has announced the launch of MAGGIE for Auto Insurance, a Cognitive Virtual Inquiry Assistant that assists customers and employees with inquires related to auto insurance. Continue reading Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance →

Avaya introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop devices on a monthly subscription basis. Similar to how smart devices are purchased in the consumer space, Avaya now provides three ways for businesses to enjoy the Avaya Desktop Experience: up front, financed, and by subscription. Continue reading Avaya Introduces New Device as a Service Offering →

TechSee, the leader in AI-powered visual customer engagement announced that it has closed a $16 million Series B funding round to further accelerate its global business growth and strengthen its breakthrough computer vision and augmented reality-powered visual customer assistance platform. Continue reading TechSee Announces $16 Million Series B Led by Scale Venture Partners →