Freespee, the cloud communication platform company that helps consumer brands better engage and convert online customers, is proud to announce the launch of Freespee Talk. Continue reading Freespee announces the first-ever contact centre app that’s 100% powered by data
Daily Archives: December 14, 2018
Infinity Launches UK’s First Conversation Analytics Suite
Infinity Tracking Ltd (“Infinity”) announced the launch of its Conversation Analytics suite, becoming the first UK call intelligence company to provide these services. Continue reading Infinity Launches UK’s First Conversation Analytics Suite
Soul Machines launches Digital DNA™, a critical component in the future of Customer Experience
Soul Machines, a ground-breaking company re-imagining how humans connect with machines, is launching Digital DNA™ to give brands the ability to create and deploy a diverse range of highly realistic digital humans. Continue reading Soul Machines launches Digital DNA™, a critical component in the future of Customer Experience
The future of work in 2019 and beyond
By Ross Sedgewick, Digital Workplace and Team Collaboration Expert, Unify… Continue reading The future of work in 2019 and beyond
Upland Software Acquires Adestra, Raises Guidance
Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Adestra Ltd., a leading provider of enterprise-grade email marketing, transaction and automation software. Adestra’s cloud solution enables over 400 leading brands to understand and engage individual customers with relevant, timely, and effective communications. Continue reading Upland Software Acquires Adestra, Raises Guidance
Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies
DVI Equity Partners, LLC (DVI), along with VT Companies and DF Enterprises, announced an investment in Luminoso Technologies’ Series B round of financing. Luminoso’s award-winning software applies artificial intelligence (AI) and natural language processing (NLP) to derive insights from text-based and unstructured data such as contact centre interactions, chat-bot and live chat transcripts, product reviews, open-ended survey responses and email. Continue reading Investor Group Led by DVI Equity Partners Announces Series B Investment in Luminoso Technologies