Jacada announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to rapidly provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences. Continue reading Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub
Monthly Archives: January 2019
Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa
Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Continue reading Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa
Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Continue reading Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales
Making light work of digital channels – 7 tips for social customer service
In the second blog of this new series, Colin Hay explores the rise of social media in contact centres. He discusses 7 ways cloud technology can help to deliver outstanding social customer service… Continue reading Making light work of digital channels – 7 tips for social customer service
Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch
Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch
Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations
Bright Pattern announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. Continue reading Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations
Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market
Based on its recent analysis of the North American hosted/cloud contact centre market, Frost & Sullivan recognizes Genesys with the 2018 North American Market Leadership Award. With cloud market share of 10.7 percent in 2017, and one of the broadest solution portfolios in the industry, Genesys is leading the market. Continue reading Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market