Daily Archives: December 12, 2018

Guest Post

CX Lessons from 2018 and 4 Trends set to shake up 2019

By Iain Banks VP, International Markets, TTEC… In my Insight 2018 Q&A with Directors Club NewsWire earlier this year, I said the contact centre and customer service industry will experience the biggest digital shift yet in 2018 as CX brand leaders seek to expand channels, leverage analytics, adopt automation, and integrate the front office with back office operations. Continue reading CX Lessons from 2018 and 4 Trends set to shake up 2019 →

Technology

NICE Announces Engage Version 6.12 Providing Innovative Capabilities for Compliance and Privacy

NICE announced the availability of its Engage platform version 6.12, comprising enhanced features to investigate and prevent violations of privacy related regulations. The latest version focuses on boosting the efficiency of IT teams in charge of compliance and offers multiple benefits to business users, ultimately enabling them to gain further visibility into their recording activities. Continue reading NICE Announces Engage Version 6.12 Providing Innovative Capabilities for Compliance and Privacy →

Awards, Outsourcing

CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients. Continue reading CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA →

Awards

Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy

Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received Credit Strategy’s “Best Call Centre Technology Provider” award at their annual awards dinner last month. Continue reading Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy →

Technology

HubSpot Announces Launch of HubSpot Ventures, a $30 Million Fund to Support Customer-First Startups

HubSpot announced the launch of HubSpot Ventures, a $30 million fund that aims to bolster and expand the impact of startups focused not just on growing bigger, but on growing better. Through the venture fund, HubSpot will seek out companies that take the long-view on success by putting their customers first, investing in an inclusive company culture, and delivering highly differentiated products. Continue reading HubSpot Announces Launch of HubSpot Ventures, a $30 Million Fund to Support Customer-First Startups →