Teleperformance, the global leader in outsourced omnichannel customer experience management, announced that it has been awarded a three-year contract to run the NHS e-Referral Service (e-RS). Continue reading Teleperformance Wins Major NHS Contract
Daily Archives: December 4, 2018
Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year
With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. Continue reading Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year
Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)
Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)
HGS to create 150 new jobs in Selkirk (UK) and invests in purchasing & upgrading facility
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management, announces it will be creating up to 150 brand new permanent jobs and investing into its site in Selkirk over the course of 2019. Continue reading HGS to create 150 new jobs in Selkirk (UK) and invests in purchasing & upgrading facility
A false sense of security: why it’s time to get real with AI
Guest Post by Kai Grunwitz, Senior VP EMEA, NTT Security…
Artificial intelligence (AI) is no longer the stuff of science fiction films. It’s already here, driving a Fourth Industrial Revolution that promises to radically reshape the world and society we live in. The changes for the way we live and work is more disruptive than anything since the industrial revolution. Continue reading A false sense of security: why it’s time to get real with AI
Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness
The BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields launched on Sunday 2nd December to help thousands of homeless people, or those in danger of losing their homes. The donation line on 0800 082 82 84 is being promoted on Radio 4 throughout the week, and Oxford-based cloud communications provider, Sesui, has extended its pop-up cloud contact centre to support what everyone hopes will be a much-needed influx of seasonal goodwill. Continue reading Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness
Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things
Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced that it has signed a binding agreement to acquire Trusource Labs. The acquisition is expected to close before the end of 2018. Trusource Labs specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Continue reading Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time. Continue reading Customer Engagement set to get smarter in 2019
Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
Noble Systems, a global leader in omnichannel contact centre technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Continue reading Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year
Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations
New research from Conduent Incorporated, a digital interactions company, finds that despite increased options for digital customer communications, brands’ ability to meet consumer expectations for sales, service and experience is declining. Continue reading Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations