The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies. Continue reading Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions
Daily Archives: December 3, 2018
8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities. Continue reading 8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award
Simetric Telecom acquired by Tango Networks
Tango Networks announced they have acquired Simetric Telecom, a Yorkshire based provider of innovative mobile services and telecommunications solutions. Continue reading Simetric Telecom acquired by Tango Networks
Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Accenture Helps Telefónica Transform the Customer Experience
Accenture has helped Telefónica, one of the world’s largest private telecommunications companies, transform its customer experience with a complete overhaul of its digital experience for customers in Brazil, Chile, Mexico, Spain and the U.K. Continue reading Accenture Helps Telefónica Transform the Customer Experience
Ventrica enters Sunday Times Fast Track 100 for the first time
Outsourced customer contact centre Ventrica based in Southend-on-Sea has entered The Sunday Times Virgin Atlantic Fast Track 100 (2018) for the first time and is ranked as the 63rd fastest growing company in the UK. Ventrica is the only contact centre outsourcing business to feature in this year’s list. Continue reading Ventrica enters Sunday Times Fast Track 100 for the first time