All posts by Sam Heggie-Collins

Contact centres rapidly moving to the cloud to deliver powerful customer experiences

NVM logo jpgPRESS RELEASE: New research confirms the compelling business proposition of cloud contact centres, as businesses rapidly move away from traditional on-premise solutions. NewVoiceMedia, a global provider of cloud contact centre solutions, is leading this transition, driving a customer services’ revolution. Continue reading Contact centres rapidly moving to the cloud to deliver powerful customer experiences

‘Too much efficiency is not actually efficient’ – new white paper

PRESS RELEASE: Serco Consulting’s Director of Service Solutions Delivery, Keith White, launches his latest white paper, ‘Too much efficiency is not actually efficient’. This paper discusses the importance of companies with shared service operations targeting effectiveness instead of efficiency, and focusing on delivering flexibility in the face of constant change. Continue reading ‘Too much efficiency is not actually efficient’ – new white paper

SAV Credit chooses Aspect Software’s Workforce Management following acquisition

aspect-logo-std-full-RGBPRESS RELEASE: Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business. Continue reading SAV Credit chooses Aspect Software’s Workforce Management following acquisition

Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

PRESS RELEASE: Proximity Solutions, a multi-award winning Unified Communications and Managed Service Provider, has today announced that INPS has transformed its customer services, following the successful deployment of its UK wide ShoreTel Unified Communications, Contact Centre and Mobility solution. Continue reading Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

Coca-Cola Amatil unifies business with IBM cloud hub in Sydney

PRESS RELEASE: IBM announced it has signed a five-year multimillion dollar cloud agreement with Coca-Cola Amatil (CCA). The cloud project will streamline CCA’s operations and processes across the South Pacific region and is expected to drive significant operational costs out of the business. Continue reading Coca-Cola Amatil unifies business with IBM cloud hub in Sydney