BookingBug and Field Dynamics Partner to Transform Customer Experience for Local Government

BookingBug, market leading experts in customer journey unification management solutions, and Field Dynamics, a leading technology specialist delivering advanced analytics and diagnostics to large field-based organisations, announced a joint partnership today aimed to transform the way UK councils, healthcare and education providers drive best in class experiences across digital and physical touchpoints, while meeting Government Digital Service accessibility standards. Continue reading BookingBug and Field Dynamics Partner to Transform Customer Experience for Local Government

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on October 10, 2018, RingCentral was positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute. Continue reading RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America

Serenova, a leading CCaaS and WFO provider, has been positioned in the Challengers quadrant of the October 2018 Gartner Magic Quadrant for Contact Center as a Service, North America. Based on detailed evaluation of vendors’ ability to execute and completeness of vision, the Magic Quadrant is a definitive source of objective and independent evaluations of enterprise CCaaS solutions. Continue reading Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America

Ryan Kam, a Recognized Marketing Leader from Salesforce and AppDynamics, Joins Five9 as CMO

Five9, a leading provider of cloud contact centre software for the digital enterprise announced that Ryan Kam, longtime Salesforce and AppDynamics creative and digital marketing leader, has joined the Company as Chief Marketing Officer. Continue reading Ryan Kam, a Recognized Marketing Leader from Salesforce and AppDynamics, Joins Five9 as CMO

Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

Twilio, the leading communications platform, today announced Twilio Autopilot, the first fully programmable, conversational AI platform for building custom bots, IVRs and home assistant apps. Consumers want a quick, self-service option when interacting with businesses but are often frustrated when that experience does not connect them to the information they need. Autopilot uses best-in-class conversational patterns to automate the initial, information-gathering conversation with customers. Continue reading Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

TTEC announces further key appointment as it continues to disrupt the European market

TTEC Holdings, Inc., a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands announces a further key appointment to its European leadership team. Continue reading TTEC announces further key appointment as it continues to disrupt the European market

Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. Continue reading Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

IBM announced that it will supply field services and remote call centre solutions to enhance the commercial customer experience for Lenovo in its North America, EMEA, and Latin America markets. Continue reading IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence