Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses

Optus Business expanded its customer experience management solutions with the launch of Optus Customer Engagement Management as a Service (CEMaaS), providing Australian businesses with a single, cloud-hosted package to improve their customer relationships. Continue reading Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses

NICE Enhances NICE COMPASS with Automated System Health Checks for Voice Trade Communications and Recording

Financial Services Organizations (FSOs) are under mounting pressure from financial regulators to provide accurate records of trading communications. Under MiFID II’s strict regulations, which goes into effect on January 3, 2018, FSOs will have to ensure that the systems used to conduct and record trading com-munications are fully operational at all times, and that captured voice recordings are of high quality and useable, to avoid additional scrutiny from regulators and possible financial penalties. Continue reading NICE Enhances NICE COMPASS with Automated System Health Checks for Voice Trade Communications and Recording