inContact, Inc., a NICE company (NASDAQ: NICE) and the leading provider of cloud contact center software that unifies omnichannel routing, workforce optimization and analytics, today announced the details of its Spring 2017 release. Updates to the inContact Customer Interaction Cloud improve the customer experience with comprehensive omnichannel journey management, increased contact handling speed and accuracy through analytics-based routing and boosts the value of customer interaction data with new cloud storage services. Continue reading inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud
Monthly Archives: March 2017
InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool
InMoment publicly launched Discover, a first-of-its-kind analytics tool, at the company’s global best practices event and in conjunction with the announcement of a new CEO. (See InMoment Appoints Andrew Joiner as New Chief Executive Officer). Discover constantly monitors and mines the full range of structured and unstructured customer data, going beyond insights to generate customer experience (CX) intelligence, or always-on, customer-sourced intelligence for the entire enterprise. Continue reading InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool
Selligent announces digital partnership with Ocado
PRESS RELEASE: Selligent, the world’s leading independent provider of 1-to-1 engagement solutions for relationship marketers, has announced online supermarket Ocado as a new client. Ocado.com is one of Britain’s leading online retailers, delivering to over 70% of the UK population. Selligent’s innovative relationship marketing platform will help Ocado to provide efficient customer engagement through the distribution of meaningful omnichannel communications across mobile, social and email. Continue reading Selligent announces digital partnership with Ocado
InMoment Appoints Andrew Joiner as New Chief Executive Officer
InMoment, the leading customer experience (CX) intelligence platform, announced that its board of directors has appointed Andrew Joiner as the company’s new chief executive officer. John Sperry, InMoment founder and CEO, will continue his work with the company as chairman of InMoment’s board of directors. Continue reading InMoment Appoints Andrew Joiner as New Chief Executive Officer
Jan Wiersma Joins Spoken Communications as Chief Cloud Officer
PRESS RELEASE: Spoken Communications, a leading innovator in customer engagement and Contact Center as a Service (CCaaS) announced the appointment of Jan Wiersma as its Chief Cloud Officer. Wiersma brings more than 15 years of experience in building and managing global-scale Software as a Service and Infrastructure as a Service, and will be responsible for the company’s aggressive innovation agenda for new offerings. Continue reading Jan Wiersma Joins Spoken Communications as Chief Cloud Officer
CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution
PRESS RELEASE: CGI has been awarded a contract by the Netherlands’ National Police to develop and maintain Burgernet 2.0—the next generation of a digital community policing solution developed by CGI in 2009 and used across the Netherlands since then. Using mobile technology, the Burgernet solution provides citizens, municipalities and the police with a digital collaboration platform to work together to combat crime and enhance the safety of local communities. Continue reading CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution