BroadSoft announced that more than 100 channel partners, serving millions of business customers across the world, are in trials with BroadSoft Team-One. The inability of today’s siloed and often expensive business applications to integrate with one another is causing collaboration tool overload, and is a key reason why the typical worker spends nearly 20% of their week just searching for and gathering information. Continue reading More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide
Monthly Archives: April 2017
Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
PRESS RELEASE: The Seattle Times has selected VoicePort’s cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. Continue reading The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
EE recruiting 800 customer service roles across the UK
PRESS RELEASE: EE, the UK’s biggest mobile operator and part of BT Group announced a recruitment drive which will see it hire over 800 contact centre advisers for its sites across the UK. These advisers will fill positions in North Tyneside, Methyr Tydfil, Darlington, Greenock, Plymouth and Doxford. Of the 800 recruits over 100 will be apprentices hired as a part of the EE apprenticeship programme. Continue reading EE recruiting 800 customer service roles across the UK
Webhelp Enters Russian-Speaking Market with Expansion Into Latvia
Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition of a new site in the capital of Latvia, Riga. Continue reading Webhelp Enters Russian-Speaking Market with Expansion Into Latvia
AI isn’t for the future – it’s here today and already transforming customer engagement
For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement