Verint® announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model.
Group Elite has a deep and broad skillset in providing customer experience solutions, in addition to a dedicated focus on customer-centricity. Its proprietary technology is designed to power a comprehensive set of managed service offerings that can be layered on top of Verint solutions to further automate, manage and provide proactive care that drives sustained value, and enables organizations to control their level of engagement with underlying solutions. In coordination with the Verint solutions, customers also will have access to added functionality, streamlined deployments and tools for seamless operation.
Verint Customer Engagement solutions enable organizations to empower their customers and employees through intelligence that can be shared enterprise-wide. Its solutions—which include software and services for voice of the customer, workforce optimization, employee engagement and engagement channels, as well as security, fraud and compliance—are used in contact center, branch and back-office operations, as well as customer experience and digital marketing functions, to enhance customer and employee engagement, improve customer experiences, drive operational efficiencies and mitigate risk.
In coordination with the services and support Group Elite provides, business and customer insights derived from actionable intelligence in the Verint solutions can help organizations further their focus on delivering world-class customer experiences, in addition to creating environments that engage, empower and support employees.
“This alliance with Verint marks an inflection point in Group Elite’s evolution,” says Michael Moore, founder and president, Group Elite Communications. “We’re very enthusiastic to partner with Verint as a market leader in the customer engagement space, and look forward to bringing further value to customers through our ethos of customer centricity and satisfaction, and our in-house developed offerings.”
“We’re pleased to form this strategic global partnership with Group Elite. The organization is known as a center of excellence for enterprise sales and complex deployments and migrations, and we look forward to the expanded customer value, and complementary services and support this collaboration can bring,” adds John Bourne, senior vice president of global alliances at Verint.