Emcien® and Helix Business Solutions announced a ground-breaking collaboration that combines the market-leading strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings deep contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership.
Emcien contributes EmcienPatterns™, Emcien’s revolutionary new data analytics software that provides practical tasks to improve outcomes, solving the last mile of analytics for businesses everywhere.
“Today’s modern call center collects an immense amount of valuable customer data, but rarely are companies able to leverage this data into actionable intelligence to improve business decisions and provide improved customer service,” said Travis Cottom, Helix’s vice president of business development and solutions. “Everyday, Helix helps over 800 of the world’s top brands provide excellence in customer service. With Emcien, we’re excited for the potential to help our customers gain a deeper level of intelligence from their data.”
“We are incredibly proud to be working with Helix, a trusted contact center partner that has won awards for helping companies create extraordinary, brand-defining customer experiences with Oracle Service Cloud. They know what the business needs are and are experts at leveraging new technologies like EmcienPatterns to develop immediate results and long-term gains for clients,” said Andy Bashkin, Emcien’s vice president of sales. “EmcienPatterns is helping businesses of all stripes realize maximum value from data by reducing customer churn, increasing revenue, reducing cost to serve, and more. By collaborating with Helix, we can help contact centers quickly transform how they improve outcomes with this breakthrough new analytics technology.”
Together, Helix and Emcien will transform how contact centers improve myriad mission critical outcomes—like customer churn, customer value, operational efficiency, and more—to grow loyalty, boost revenue, and streamline operations.