Noble Systems, a global leader in omnichannel contact centre technology solutions, presented its annual Select Noble Users Group Awards at the company’s 2017 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK.
The Noble awards programme recognises companies and individuals that demonstrate the same pioneering spirit, commitment to clients and emphasis on excellence championed by Noble Systems. The innovations, best practices and service achievements honoured with the awards benefit Noble’s entire user base by influencing the development of new technologies and features.
The winners of the 2017 awards are:
• Vitality Health – Best Practices, Contact Centre Operations Award
• Welsh Ambulance Service – Best Practices, Workforce Management Award
• permanent tsb – Technology Innovator Award
“This year, we had a record number of SNUG award entries and I’m pleased to see many of our clients have achieved dramatic improvements in service level and productivity with the aid of Noble solutions”, said Colin Chave, General Manager, Noble Systems EMEA. “Of special note, permanent tsb always strives to maximise their use of technology to deliver improved efficiencies including quality control and analytics. They are always ahead of the curve when it comes to adopting new technologies, and are in the process of implementing our Real Time Speech Analytics solution”.