Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App

WorkFlex Solutions, announced that a worldwide credit card leader is implementing the WorkFlex intelligent agent mobile app so their contact center agents always have the latest version of their work schedules handy on their smart phone or tablet. The app also lets contact centers communicate schedule-change offerings and requirements to the agents in real time via their smart phones. Continue reading Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App

SYNNEX Completes Acquisition of Westcon-Comstor North America and Latin America Businesses

SYNNEX Corporation announced the completion of the acquisition of the Westcon-Comstor Americas businesses and minority investment in Westcon EMEA and APAC businesses. The acquisition solidifies SYNNEX as a leader in security, UCC and networking, providing deep strength, capabilities, and comprehensive offerings in these attractive markets. Continue reading SYNNEX Completes Acquisition of Westcon-Comstor North America and Latin America Businesses

Westcon-Comstor completes sale of its Americas businesses to SYNNEX

Westcon-Comstor announced that its parent company, Datatec Limited, has completed the sale of its North America and Latin America distribution business (“Americas”), as well as a minority share in its Europe, Middle East and Africa (EMEA) and Asia-Pacific (APAC) business, to SYNNEX Corporation (NYSE:SNX), a Fremont, California-based company. Continue reading Westcon-Comstor completes sale of its Americas businesses to SYNNEX

Splicecom ups the business analytics ante with Vision v1.7

Splicecom launched the latest version of Vision, the modular Business Management application suite for cloud, on-premise and blended requirements, during their recent reseller roadshows. Vision v1.7 delivers all the business analytics information required for day-to-day operational overviews, on-going reviews and future business planning to those that need it. Continue reading Splicecom ups the business analytics ante with Vision v1.7