Verint® highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction. Continue reading Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Monthly Archives: October 2017
SugarCRM Focuses on ‘Accelerated Innovation’ with New Cloud Offering
SugarCRM® announced the general availability of the latest version of Sugar® On-Demand. The Fall ’17 update marks the beginning of accelerated innovation and more frequent cloud releases from SugarCRM. Sugar On-Demand is increasing its release cadence to quarterly, bringing the company’s latest innovations to customers faster. Continue reading SugarCRM Focuses on ‘Accelerated Innovation’ with New Cloud Offering
Teradata Unveils Powerful Analytics Platform
Teradata announced the Teradata Analytics Platform. This modern platform delivers access to the best functions and leading engines to enable users throughout the organization to leverage their preferred tools and languages, at scale, across multiple data types. Continue reading Teradata Unveils Powerful Analytics Platform
Mattersight Issued Patent for Machine Learning-Based Trend Identification
Mattersight Corporation, the pioneer in personality-based software applications, was recently issued its 39th patent which uncovers and delivers trending topic identification from contact center interactions. The patent, Trend identification and behavioral analytics systems and methods, is the first issued from the trending topics product family and provides a machine learning-based framework for analyzing data trends. Continue reading Mattersight Issued Patent for Machine Learning-Based Trend Identification
Talkdesk Picks Up Speed with Intelligent Contact Center Vision
Talkdesk, the leading intelligent contact centers cloud platform announced unprecedented momentum across all facets of its business. In the first half of its fiscal year, the company achieved exceptional growth in new customer wins in the U.S. and Europe and attracted top-tier talent from competitors. Continue reading Talkdesk Picks Up Speed with Intelligent Contact Center Vision
TouchPoint One Employee Engagement Solution Receives 2017 CUSTOMER Contact Center Technology Award
TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading TouchPoint One Employee Engagement Solution Receives 2017 CUSTOMER Contact Center Technology Award