CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. Continue reading CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight →

Sprinklr, the most complete social platform for managing customer experiences at scale, announced its integration with Viber, an application that allows people to make free and secure voice and video calls, one-on-one chats and group messages. Now, the world’s largest brands can engage with customers on Viber and analyze these interactions directly in Sprinklr, resulting in improved customer service and actionable data to inform business decisions. Continue reading Sprinklr Becomes the First Enterprise Social Platform to Integrate with Viber →