Evolve IP®, The Cloud Strategy Company™, announced that M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic partnership with thevoicefactory, an Evolve IP company. Continue reading M24Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory – an Evolve IP Company
Monthly Archives: May 2018
NewVoiceMedia study finds UK sales reps are failing to provide the emotive experiences that boost customer acquisition and retention
New research[1] from NewVoiceMedia, reveals that less than half (46 percent) of UK sales professionals made a personal or emotional connection with the majority (51 percent or more) of their prospects over the last year, despite acknowledging the impact that emotive experiences have on sales success. Continue reading NewVoiceMedia study finds UK sales reps are failing to provide the emotive experiences that boost customer acquisition and retention
NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service
New research from NewVoiceMedia, reveals that 42 percent of UK consumers left a business last year due to poor customer service. For millennials (those aged 25-34), this increased to 53 percent. Continue reading NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Zendesk announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Outsourced Contact Centre Ventrica wins top award in National UK Contact Centre Awards
Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact Centre Awards 2018, picking up the top accolade in the Individual awards category of ‘Resource Planning Manager’. Meanwhile Ventrica’s IT Team went home with a Bronze award for the ‘Contact Centre Support Team of the Year’ category. Continue reading Outsourced Contact Centre Ventrica wins top award in National UK Contact Centre Awards
Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark
Growth for outsourcing specialists alldayPA and The Call Centre Group, the leading contact centres for the SME industry, has put the Isher Capital portfolio of contact centre businesses on track to reach its ambitious growth plans, as its turnover swells beyond the £30 million milestone. Continue reading Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark